Cloud Support Specialist
3 weeks ago
About the Role
This is an exciting opportunity to join the AWS Support team as a Cloud Support Specialist. As a Cloud Support Specialist, you will be responsible for providing timely and effective support to our customers, helping them to resolve technical issues related to Amazon Web Services (AWS).
Responsibilities
- Provide expert-level support for customers experiencing issues related to AWS services, including Amazon S3, Amazon EC2, and Amazon RDS.
- Analyze complex technical issues, identify root causes, and develop effective solutions to resolve customer issues.
- Collaborate with internal teams, including development, product management, and engineering, to resolve customer issues and improve the overall customer experience.
- Develop and maintain in-depth knowledge of AWS services, including features, benefits, and technical specifications.
- Stay up-to-date with the latest AWS services, features, and technologies, and apply this knowledge to provide expert-level support to customers.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- At least 2 years of experience in a technical support role, preferably in a cloud computing environment.
- Excellent problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
- Strong communication and interpersonal skills, with the ability to work effectively with customers, internal teams, and external partners.
- Ability to work in a fast-paced, dynamic environment, with a strong focus on customer satisfaction and experience.
What We Offer
- Competitive salary and benefits package.
- Ongoing training and development opportunities, including access to AWS training and certification programs.
- Opportunities for career growth and advancement, with a focus on developing your skills and expertise in cloud computing.
- A dynamic and collaborative work environment, with a team of experienced professionals who are passionate about delivering exceptional customer support.
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