Cloud Support Specialist

3 weeks ago


Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    **Cloud Support Engineer Role**


    At Amazon Development Centre (South Africa) (Proprietary) Limited, we are seeking a highly skilled Cloud Support Engineer to join our team. As a Cloud Support Engineer, you will play a critical role in providing exceptional support to our customers, ensuring their success on our cloud platform.


    **Key Responsibilities**


    • Provide advanced troubleshooting and support to customers through various contact channels, including telephone, email, and web/live chat.


    • Develop and maintain in-depth knowledge of our cloud services, including AWS S3, Storage Gateway, and EFS.


    • Collaborate with internal teams to identify and resolve complex customer issues, leveraging your technical expertise and analytical skills.


    • Stay up-to-date with the latest cloud technologies and services, applying this knowledge to drive customer success.


    **Requirements**


    • 2-4 years of technical support experience, with a strong understanding of networking protocols, system administration, and cloud computing.


    • Knowledge of client/server and distributed systems architectures, as well as filesystem, block, and object storage technologies.


    • Experience with scripting languages, such as bash, Python, or PowerShell, is highly desirable.


    • Familiarity with cloud-based services, including AWS S3, Storage Gateway, and EFS, is essential.


    **What We Offer**


    • A dynamic and supportive work environment, with opportunities for growth and development.


    • A competitive salary and benefits package, including medical aid, life insurance, and a retirement plan.


    • The chance to work with a global team, collaborating on cutting-edge projects and initiatives.


    **How to Apply**


    If you are a motivated and detail-oriented individual with a passion for cloud computing, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].


    We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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