Cloud Support Specialist

3 weeks ago


Cape Town, Western Cape, South Africa Vista Full time

Job Summary

Cloud Support Specialist

As a Cloud Support Specialist at Vista, you will be responsible for providing world-class technical support and incident management services for our cloud and managed service customers globally. You will work collaboratively with our global teams to resolve incidents, build expertise in our cloud platform, and act as a subject matter expert.

Key Responsibilities:

  • Work with our proactive platform monitoring technology to identify and address incidents
  • Lead by example and assist with mentoring/training new staff
  • Respond to and resolve incidents logged for Cloud/VMS/SaaS
  • Work collaboratively with Vista teams globally to resolve incidents
  • Read and understand program code to assist with problem solving
  • Use SQL Server and SQL statements to assist with problem solving
  • Use Azure and monitoring tools to assist with problem solving
  • Read and interpret error logs
  • Record all details of support calls into Vista's issues system
  • Travel within South Africa and to overseas customer sites from time to time

Requirements:

  • Undergraduate degree in IT (preferred)
  • 2+ years' experience working in IT Support/Services type roles
  • Strong knowledge of Vista Cinema's entire Product Suite
  • Experience working with Azure, SaaS, VMS, Cloud (preferred)
  • Microsoft AZ900, AZ104 (preferred)
  • Strong knowledge of SQL Server and Networking


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