Cloud Support Specialist

2 weeks ago

Cape Town, Western Cape, South Africa Vista Full time
Cloud Support Analyst Role

Vista is a world-leading company that makes software for the cinema industry. We are seeking a skilled Cloud Support Analyst to join our global team.

About the Role

This is a challenging and rewarding role that requires a strong technical background and excellent communication skills. As a Cloud Support Analyst, you will be responsible for providing proactive technical support and incident management services for our cloud and managed service customers globally.

Key Responsibilities
  • Work with our proactive platform monitoring technology to identify and address incidents
  • Lead by example and assist with mentoring/training new staff
  • Respond to and resolve incidents logged for Cloud/VMS/SaaS
  • Collaborate with Vista teams globally to resolve incidents
  • Develop and maintain expertise in Vista Platform and Product
  • Perform technical configuration to support customer requests or project work
  • Contribute to Cloud support documentation, KB articles, playbooks, etc.
Requirements
  • Undergraduate degree in IT (preferred)
  • 2+ years' experience working in IT Support/Services type roles
  • Strong knowledge of Vista Cinema's entire Product Suite
  • Experience working with Azure, SaaS, VMS, Cloud (preferred)
  • Microsoft AZ900, AZ104 (preferred)
  • Strong knowledge of SQL Server and Networking
Skills and Qualities
  • Commitment to excellent client service
  • Can-do attitude and positive approach to developing Cloud Support
  • Commitment to personal learning and professional development
  • Ability to develop and maintain positive working relationships with staff and customers
  • Excellent written and verbal communication skills in English
  • Fast learner with a high level of problem-solving ability
  • A willingness to act on own initiative as well as being an effective team member
  • Ability to work on several tasks and/or projects simultaneously, meeting deadlines with minimal supervision
About Vista

Vista is a world-leading company that makes software for the cinema industry. We have offices and subsidiary companies in Auckland, Sydney, Los Angeles, London, Amsterdam, Cape Town, Shanghai, Mexico City, and Kuala Lumpur. We use the latest technologies and offer a fun, agile, and collaborative environment.

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