Cloud Support Specialist

2 days ago


Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited - A78 Full time
Job Description

Job Title: Cloud Support Engineer

Company: Amazon Development Centre (South Africa) (Proprietary) Limited - A78

About the Role: We are seeking a highly skilled Cloud Support Engineer to join our team. As a Cloud Support Engineer, you will be responsible for providing exceptional customer support to our clients, ensuring their cloud infrastructure runs smoothly and efficiently.

Responsibilities:

  • Provide technical support to customers through various communication channels, including phone, email, and chat.
  • Identify and resolve complex technical issues related to cloud infrastructure, including ETL, database administration, and software development.
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
  • Develop and maintain technical documentation to ensure accurate and up-to-date information for customers and internal teams.
  • Stay up-to-date with the latest cloud technologies and services to provide expert-level support to customers.

Requirements:

  • 3+ years of experience in cloud infrastructure support, ETL, database administration, or software development.
  • Strong technical skills, including knowledge of cloud platforms, ETL tools, databases, and software development.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced customer-facing environment.
  • Bachelor's degree in Computer Science or a related field.

About Us: Amazon Development Centre (South Africa) (Proprietary) Limited - A78 is a leading provider of cloud infrastructure and services. We are committed to delivering exceptional customer support and ensuring our clients' cloud infrastructure runs smoothly and efficiently.



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