Cloud Support Specialist

1 day ago

Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time
About the Role

We are seeking a highly skilled Cloud Support Engineer to join our team at Amazon Development Centre (South Africa) (Proprietary) Limited. As a Cloud Support Engineer, you will be responsible for providing exceptional technical support to our customers, helping them to get the most out of our cloud services.

Key Responsibilities
  • Provide technical support to customers via phone, email, and web/live chat
  • Apply advanced troubleshooting techniques to resolve complex technical issues
  • Collaborate with internal teams to reproduce and resolve customer issues
  • Develop and present training to new hires and customers
  • Participate in process improvement initiatives and contribute to the development of new tools and scripts
Requirements
  • 2+ years of experience in software development or technical support
  • Experience troubleshooting and debugging technical systems
  • Bachelor's degree in computer science or equivalent
What We Offer
  • Opportunity to work with a leading cloud platform
  • Collaborative and dynamic work environment
  • Professional development and growth opportunities
  • Competitive salary and benefits package
Why Join Us

At Amazon, we value diversity and inclusion. We are committed to creating a workplace where everyone feels welcome and valued. We believe that our differences are what make us stronger and more innovative.

We are an equal opportunities employer and welcome applications from all members of society. We are required by law to verify your ability to work lawfully in South Africa. Please submit a copy of your identity document or passport and any applicable work permit if you are a foreign national, along with your updated curriculum vitae.

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