Reception Administrator
4 weeks ago
Main Purpose of Job
To provide exceptional patient care and support in a fast-paced medical facility, ensuring seamless admissions and discharges while maintaining confidentiality and adhering to policies and procedures.
Key Responsibilities
• Ensure accurate and efficient patient admissions, including pre-admissions and bookings, in accordance with established procedures.
• Identify and mitigate potential financial risks by adhering to policies and procedures, including handling patient valuables and blacklisted patients.
• Coordinate effective discharge processes, ensuring patients receive necessary support and documentation.
• Maintain patient confidentiality and adhere to data protection policies.
Required Education and Experience
• Essential Education: Grade 12 or equivalent
• Desired Education: None
• Essential Minimum Experience: None
• Desired Experience: Reception administration experience, preferably in a private healthcare facility.
Required Job Skills and Knowledge
- Debtpack Enquiry application
- Admission, bed functions, and discharge processes
- Anatomy and medical terminology
- Hospital switchboard systems
- Patient Administration policies and procedures
- Patient admin programmes on the AS400 system
- Computer literacy (Microsoft Office)
- ICD and CPT codes
- Medical Aid Schemes and the Private healthcare environment
- Workmans Compensation Act (WCA) processes and policies
- Emergency/Major Incident Protocol
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