Front Office Administrator

3 days ago

Stellenbosch, South Africa Dr CJ Montgomery Inc Full time

**Location**: Stellenbosch

We are a distinguished urogynaecology practice in Stellenbosch seeking an experienced and dynamic Front Office Administrator to join our team. The role requires a professional individual with exceptional administrative and communication skills and a long term commitment to delivering outstanding patient service.

**Key Responsibilities**:
**Reception**:

- Answer all incoming calls professionally and efficiently.
- Take and relay messages accurately and ensure follow-up by the appropriate personnel.
- Maintain a logbook of issues, messages, and daily matters.
- Confirm and schedule patient appointments.
- Manage the doctor's diary, including appointment bookings and billing policy communication.
- Prepare files for the next day’s appointments and weekly theatre list.
- Welcome patients with a friendly and professional demeanor, managing expectations regarding time delays.
- Update patient details and obtain new information as required.
- Open and accurately capture new patient accounts in the Goodx system.
- Contact other healthcare providers for patient notes and referral letters as needed.
- Obtain and process patient results and related correspondence.
- Provide necessary information and forms for in-room procedures or hospitalizations.
- Prepare quotations for patient procedures and handle medical aid authorizations.
- Assist with the preparation of doctors’ reports and thank you letters.
- Keep track of stock for each doctor and maintain a neat and orderly practice environment.

**Accounts**:

- Bill patients and collect payments as necessary.
- Process cash and card payments and issue receipts.
- Allocate patient payments and liaise with the Bureau for patient-related queries and debt collection.
- Maintain petty cash and an attendance register.

**General Administration**:

- Schedule administrative appointments with the doctor and service providers.
- Liaise with contractors, including hospital technical departments, IT specialists, and suppliers.
- Maintain supplier contracts and agreements.
- Assist the doctor with various office administrative tasks.

**Requirements**:

- 3+ years of office administration experience in a medical practice.
- Strong proficiency in administration with strong organisational skills.
- Neat, professional, and presentable appearance with excellent interpersonal skills.
- Excellent customer service, communication, and telephone etiquette.
- Reliable, approachable, and adaptable with a patient demeanour.
- Strong computer skills, including typing and detailed report writing and filing.
- Valid driver’s license and own transport.
- Resident of Stellenbosch or surrounding areas.

**Education**:

- High School Diploma (Matric) (required).

**Languages**:

- Afrikaans (required).
- English (required).

**Job Type**: Full-time

**Application Deadline**: 8 October 2024

Pay: From R18 000,00 per month

Ability to commute/relocate:

- Stellenbosch, Western Cape: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you proficient in electronic record keeping and event logging?

**Education**:

- High School (matric) (required)

**Experience**:

- Administrative medical office: 3 years (required)

**Language**:

- Afrikaans and English (required)

**Location**:

- Stellenbosch, Western Cape (preferred)

Application Deadline: 2024/10/08

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