Reception Administrator

2 weeks ago


Stellenbosch, Western Cape, South Africa Mediclinic Winelands Orthopaedic Hospital Full time

Main Purpose of Job

To provide exceptional patient care and support in a fast-paced hospital environment, ensuring seamless admissions and discharges while maintaining confidentiality and adhering to policies and procedures.

Key Responsibilities

• Ensure accurate and efficient patient admissions, including pre-admissions and bookings, in accordance with hospital procedures.

• Identify and mitigate financial risks by adhering to policies and procedures, including handling patient valuables and blacklisted patients.

• Coordinate effective discharge processes, ensuring patients receive necessary support and documentation.

• Maintain patient confidentiality and adhere to data protection policies.

Required Education and Experience

• Essential Education: Grade 12 or equivalent

• Desired Education: None

• Essential Minimum Experience: None

• Desired Experience: Reception administration experience in a private healthcare facility

Required Job Skills and Knowledge

  • Debtpack Enquiry application
  • Admission, bed functions, and discharge processes
  • Anatomy and medical terminology
  • Hospital switchboard systems
  • Patient Administration policies and procedures
  • Patient admin programmes on the AS400 system
  • Computer literacy (Microsoft Office)
  • ICD and CPT codes
  • Medical Aid Schemes and the Private healthcare environment
  • Workmans Compensation Act (WCA) processes and policies
  • Emergency/Major Incident Protocol


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