Customer Relationship Manager

1 month ago


Cape Town, Western Cape, South Africa The Legends Agency Full time

**About The Legends Agency**

The Legends Agency is a fast-growing fintech lending to small and medium-sized businesses in the UK, helping them achieve their goals through innovative solutions.

**Job Overview**

We are seeking a skilled Customer Relationship Manager - Retention Specialist to maintain strong relationships with existing and past customers. As a key member of our team, you will be responsible for contacting clients nearing the end of their funding agreements, re-engaging past customers to explore opportunities for renewed funding, and building trust through excellent communication skills.

**Key Responsibilities**

  • Proactively contact customers nearing the end of their funding agreements to discuss renewal options and address any concerns.
  • Re-engage with past customers to identify new funding opportunities and provide tailored solutions.
  • Maintain accurate customer records and interactions in our CRM system, ensuring seamless communication between teams.
  • Collaborate with the sales and retention teams to develop effective strategies, meet set targets, and ensure exceptional customer satisfaction.

**Requirements**

  • Minimum 2-5 years experience in a customer service (retention) role, preferably in a similar industry.
  • Strong verbal and written communication skills, with the ability to build rapport with customers.
  • Comfortable making outbound calls and engaging with existing customers to deliver excellent service.
  • Customer-oriented mindset with a focus on delivering personalized experiences.
  • Ability to manage multiple client relationships, prioritize tasks, and work effectively in a team environment.

**What We Offer**

The Legends Agency offers a competitive salary range of R21,000 - R25,000 (plus incentives), as well as a dynamic work environment that fosters growth and collaboration. If you are a motivated and customer-focused individual looking to make a difference in the lives of our clients, we encourage you to apply for this exciting opportunity.



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