Senior Trade Relationship Manager

6 days ago


Cape Town, Western Cape, South Africa PST Full time

We are seeking a seasoned Senior Trade Relationship Manager to join our team at PST. As a key member of our client success team, you will be responsible for building and maintaining strong relationships with our clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.

The ideal candidate will have a proven track record of driving customer adoption, retention, and expansion, with a focus on delivering measurable business outcomes and value. You will collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software solutions can address their needs.

Key responsibilities include leading the onboarding and implementation process for new clients, ensuring a seamless transition and successful adoption of our products and services. You will also provide proactive support and guidance to clients throughout their lifecycle, including conducting regular check-ins, processing customers' tickets, and collaborating internally with the team to provide solutions to customers' ongoing issues.

To be successful in this role, you will need excellent communication and interpersonal skills, with the ability to build rapport, establish trust, and foster long-term relationships with clients. A bachelor's or master's degree in business administration, international trade, supply chain management, or a related field is preferred. Additionally, proficiency in CRM software (e.g., Salesforce), Microsoft Office Suite, and other relevant business tools and technologies is required.

In terms of compensation, we offer a competitive salary range of $80,000 - $120,000 per year, depending on experience. We also provide benefits, including health insurance, retirement savings plan, and paid time off.



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