Customer Success Specialist

3 days ago


Cape Town, Western Cape, South Africa Emporium Full time

Emporium is seeking a highly skilled Customer Success Specialist to join our team in Somerset West.

The ideal candidate will have experience in training and education, as well as proficiency in Microsoft Office and accounting software packages.

We offer a competitive salary of R 21 600 per month, plus the opportunity to grow with our company.

Key Responsibilities:

  • Develop and manage customized training plans for clients
  • Monitor client progress and report on key performance indicators
  • Collaborate with clients to ensure successful project outcomes
  • Communicate process improvements and challenges to internal stakeholders
  • Provide system training and support to clients
  • Assist with data preparation and uploading for new clients

Requirements:

  • Bachelor's degree in Accounting or equivalent experience
  • 3+ years of bookkeeping experience
  • Proficiency in Excel and Microsoft Office Suite
  • Customer service experience preferred
  • Previous experience in property/rental sector advantageous

Benefits:

  • Ongoing training and development opportunities
  • Competitive salary and benefits package
  • Collaborative and dynamic work environment


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