Customer Success Specialist

2 months ago


Cape Town, Western Cape, South Africa Emporium Full time

Customer Success Consultant

Somerset West

R18 000 to R 23 000

Key Responsibilities:


• Drive and own the new client onboarding journey to ensure seamless integration with our software.


• Develop and foster strong client relationships to understand their business needs and ensure optimal adoption of our solutions.


• Manage data migration from clients' previous solutions to minimize disruption.


• Provide online training sessions on our software to ensure clients have the necessary skills to utilize our solutions effectively.


• Conduct regular client usage audits and consultation sessions to optimize their use of our solutions.


• Offer support on queries of existing clients, providing advice, configuration, and guidance where necessary.


• Handle and resolve customer requests and complaints in a timely and professional manner.


• Proactively engage with clients to minimize churn and improve customer experience through product support in product design and development.


• Provide guidance and support to clients to ensure they have sufficient knowledge of the solution to make informed decisions.

Closing Date: Not specified

To Apply: Send MS Word format CV to jobs@emporium.co.za and use POS24087 in the subject line



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