Customer Success Lead

3 days ago


Cape Town, Western Cape, South Africa The Legends Agency Full time
Customer Success Lead
The Legends Agency is seeking a skilled Customer Success Lead to manage relationships with key stakeholders, address operational queries, and drive business growth in the designated channel. This role involves expanding services to the customer base, maintaining key accounts' profitability, and enhancing supply chain efficiencies.

**Key Responsibilities:**
  • Customer Strategy Development: Develop and set customer strategies for the designated area.
  • Relationship Building: Build and maintain strategic partnerships with customers.
  • Supply Chain Optimization: Collaborate with the Supply Chain team to deliver efficiencies and negotiate with customers on agreed improvements.

**Required Skills and Qualifications:**
  • Bachelor's Degree in a relevant field.
  • 3 years of account or administration experience, preferably in FMCG.
  • Strong analytical and problem-solving skills.

**Estimated Salary:** R65,000 per month.

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