Customer Success Expert

3 days ago


Cape Town, Western Cape, South Africa Arvo Full time

Job Title: Customer Success Expert

Arvo, a rapidly growing South African software company specializing in property management solutions, is seeking an enthusiastic and dedicated individual to join their team as a Customer Success Expert.

The role is based in Somerset West and involves working with clients to provide support, training, and guidance on our software solutions. If you have extensive rental experience and knowledge, and are interested in property management software, we encourage you to apply.

Key Responsibilities:

  • Provide exceptional customer service to ensure client satisfaction and success
  • Develop strong relationships with clients to understand their business needs and provide tailored support
  • Conduct thorough training sessions to educate clients on the capabilities and flexibility of our software
  • Handle a significant volume of data with accuracy and attention to detail
  • Utilize advanced excel skills to analyze data and provide insights to clients

Requirements:

  • Technical ability to understand software solution functionality
  • Excellent verbal and written communication skills
  • Ability to work under pressure and manage time effectively
  • Self-management and self-motivation
  • Understanding of basic accounting principles
  • Operational rental management experience would be beneficial
  • Knowledge of rental legislation and laws would be beneficial

We offer a competitive salary of R22,500 per month, depending on experience. The role is office-based and requires a positive phone demeanor.



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