Customer Success Expert
5 days ago
Job Title: Customer Success Expert
About the Role:
We are seeking an experienced and results-driven Customer Success Expert to join our team at Emporium. As a key member of our customer success team, you will be responsible for driving customer growth and ensuring optimal adoption of our software solutions.
Key Responsibilities:
- Develop and foster strong client relationships to understand their business needs and ensure successful implementation of our software.
- Manage data migration from clients' previous solutions to ensure seamless transition.
- Design and deliver online training sessions to educate clients on the effective use of our software.
- Conduct regular client usage audits and consultation sessions to identify areas for improvement.
- Provide timely support to clients through configuration, guidance, and advice as needed.
- Resolve customer complaints and minimize churn through proactive consultations.
- Collaborate with cross-functional teams to improve customer experience through product design and development.
Requirements:
- 1+ years of experience in account management, customer success, or online training in the software industry.
- A track record in property management.
- Excellent interpersonal skills with the ability to build new relationships easily.
- Ability to work under pressure and meet deadlines.
- Tech-savviness is essential.
What We Offer:
A competitive salary range of R18 000 to R23 000 per month, commensurate with experience.
Closing Date: This position will remain open until filled.
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