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Channel Support Operations Manager

2 months ago

Midrand, Gauteng, South Africa Recru-it Full time
Position Overview:
A Senior IT Manager is sought to provide essential strategic oversight of systems and teams within the Recru-it organization. This role encompasses guiding team operations, ensuring that infrastructure and applications are in sync with business goals while upholding peak performance and security standards.

Key Responsibilities:
  • Supervise the design, execution, and upkeep of the system/application infrastructure to guarantee optimal functionality and dependability.
  • Encourage collaboration between the execution (GT) team and other business divisions to bolster company initiatives and enhance interdepartmental workflows and processes.
  • Oversee vendor partnerships, including contract negotiations and service delivery management, to ensure the acquisition of high-quality products and services.
  • Conduct data analysis to explore and assess emerging technologies that could improve operational efficiency or provide competitive advantages.
  • Maximize value by identifying and managing risks within the department.
  • Support standardized delivery processes by ensuring compliance with standards, policies, and regulatory requirements.
  • Enhance delivery capabilities and capacity, improving productivity and ensuring smooth daily operations.
  • Deliver exemplary services, meeting and exceeding client expectations to strengthen business IT collaboration.
  • Monitor and manage expectations of clients, service providers, partners, and other stakeholders.
  • Facilitate effective communication and relationship-building across all levels of the organization.
  • Ensure that direct reports comprehend and align with the company’s vision, values, and strategy.
  • Contribute to team effectiveness by participating in the recruitment and selection of senior personnel.
  • Embrace and exemplify the company’s vision and values.
  • Address issues identified in culture surveys and work towards improving results.
  • Provide world-class service by fostering a client-centric culture.
  • Manage the performance of direct reports and hold them accountable for their team’s performance through performance agreements and clear vision.
  • Share knowledge and insights with team members and management.
  • Create an environment that encourages self, managers, and teams to challenge the status quo through constructive discussions about work practices and areas for improvement.
  • Ensure that planned projects and deliverables are achieved within the allocated budget.
  • Contribute to the development of a cost-effective IT operating platform.
  • Lead project management initiatives from planning and design to execution and evaluation, ensuring timely and budget-compliant project delivery.

Essential Qualifications:
  • Advanced Diplomas/National 1st Degrees
  • Matric / Grade 12 / National Senior Certificate

Preferred Qualifications:
  • Relevant Tertiary Qualification

Preferred Certifications:
Minimum Experience Level:
  • 5-7 years of experience in IT and BI environments

Technology Exposure:
  • Front-end applications on web-based platforms (Angular, iOS, Android)

Technical/Professional Knowledge:
  • Governance, Risk, and Controls
  • Organizational Behavior Theory
  • Project Management Principles
  • Relevant Regulatory Knowledge
  • Stakeholder Management
  • Strategic Planning
  • Talent Management
  • Business Writing Skills
  • Management Information and Reporting Principles, Tools, and Mechanisms
  • Client Service Management

Behavioral Competencies:
  • Building Partnerships
  • Customer Focus
  • Decision Making
  • Facilitating Change
  • Inspiring Others
  • Business Acumen
  • Building Organizational Talent
  • Compelling Communication