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Digital Operations Specialist
1 month ago
Are you a detail-oriented and analytical professional looking for a challenging role in digital operations? We are seeking a skilled Digital Operations Specialist to join our team at TalentCru.
Job Summary:The Digital Operations Specialist will be responsible for ensuring the smooth operation of our digital channels, including investigating and resolving customer queries, identifying technical issues, and implementing process improvements. This is a fantastic opportunity to work with a talented team and contribute to the growth and success of our organization.
Key Responsibilities:- Investigate and resolve customer queries and technical issues in a timely and efficient manner
- Identify areas for process improvement and implement changes to enhance customer experience and operational efficiency
- Collaborate with cross-functional teams to resolve issues and implement solutions
- Develop and maintain knowledge of digital channels, including online sales and e-commerce platforms
- Stay up-to-date with industry trends and best practices in digital operations
- 2+ years of experience in an IT-related field or a degree in a related field
- Good understanding of Oracle SQL and online sales and e-commerce platforms
- Knowledge of payment providers and Agile methodologies
- Excellent analytical and problem-solving skills
- Strong communication and collaboration skills
- Experience with digital-based and online information systems
- Knowledge of monitoring tools and content management systems
- Basic understanding of HTTP response codes and HTML, JSON, and XML
- Experience with online journeys and digital products sold via e-commerce platforms
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual looking for a challenging role in digital operations, please submit your application.
