Guest Experience Manager

4 days ago


Stellenbosch, Western Cape, South Africa IntelliStaff Full time
Job Title: Guest Experience Manager

IntelliStaff seeks a seasoned Guest Experience Manager to oversee the delivery of exceptional service and create lasting memories for our discerning guests. As a key leader in our hospitality team, you will be responsible for crafting memorable experiences, managing guest expectations, and driving business success.

About the Role:

  • Designing and implementing strategies to deliver unparalleled guest experiences, exceeding expectations at every touchpoint.
  • Mentoring and guiding team members to achieve excellence in service, ensuring seamless interactions with guests.
  • Developing and maintaining in-depth knowledge of estate offerings, wines, events, and seasonal activities to offer expert insights.
  • Leading collaboration efforts between departments to optimize operational efficiency and guest satisfaction.
  • Ensuring timely and effective resolution of guest concerns, guaranteeing satisfaction at all times.

Requirements:

  • Substantial experience in luxury hospitality or related fields, preferably with a focus on wine and customer service.
  • Exceptional leadership and communication skills, with the ability to inspire and motivate team members.
  • Strong organizational skills, with attention to detail and a passion for delivering high-quality service.
  • In-depth knowledge of fine wines, ideally with experience in wine tasting and viticulture.
  • Proficiency in English; additional languages are an asset.
  • Ability to work in a dynamic environment with a positive attitude and solution-oriented mindset.

Salary: $70,000 - $95,000 per annum, depending on experience and qualifications.


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