Service Ambassador for Fine Dining Experience

2 months ago


Stellenbosch, Western Cape, South Africa CME Recruitment Full time

At CME Recruitment, we are partnering with a prestigious winery in the beautiful Cape Town - Stellenbosch region to find an exceptional Service Ambassador.

About the Role:

We are seeking a skilled and charismatic individual to provide an outstanding fine dining experience for our esteemed guests. As a Service Ambassador, you will be the face of our winery, ensuring that every guest feels valued and delighted by their visit.

Responsibilities:

  • Greet guests warmly and ensure a seamless dining experience
  • Develop and maintain extensive menu knowledge to make informed recommendations
  • Set tables impeccably and manage table settings
  • Efficiently process orders using POS systems
  • Deliver accurate food and drinks orders with precision and attention to detail
  • Clear tables promptly and maintain a clean environment
  • Upsell and suggest wine pairings to enhance the dining experience
  • Maintain high standards of basic food hygiene
  • Demonstrate strong customer service skills and active listening
  • Exhibit patience and attentiveness when interacting with guests
  • Comfortably engage with distinguished clientele and maintain professionalism
  • Presentation is essential, so you must always look your best
  • Show flexibility and accountability in a fast-paced environment
  • Energize the team with your enthusiastic personality

Requirements:

  • A Grade 12 qualification as a minimum
  • Preferably 3 years of previous waiter/waitress experience in a similar fine dining environment
  • Familiarity with wine basics and surrounding wine regions
  • Hands-on experience with cash registers and ordering information systems
  • Basic math skills for efficient order processing
  • Excellent interpersonal and communication skills

Estimated Salary: R150,000 - R200,000 per annum, depending on experience


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