Contact Centre Team Lead

We are seeking a dedicated and driven Contact Centre Team Leader to run the USA contact centre team in Johannesburg.Key qualifications and experience:MatricTravel / tourism diplomaNo less than 5 years' experience working in a contact centreNo less than 2 years' work experience as a TLClear criminal recordSuccess rate of leading a team to high performance...

OverviewWe are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours.Key ResponsibilitiesLead and manage a team of contact center agents, ensuring quality customer interactions...

Unlock a rewarding career with iSON Xperiences as a seasoned Contact Centre Operations Leader!About the RoleWe are seeking an experienced and charismatic leader to drive our Call Centre operations forward. As a key member of our team, you will be responsible for leading high-performing teams to meet challenging service level agreements (SLAs) and exceeding...

Job DescriptionThe role of the Contact Centre Team Leader is to provide strategic guidance and support to the team, driving operational excellence and delivering exceptional customer experiences.Key ResponsibilitiesManage a team of Contact Centre agents in a proactive, visible, and participative style, ensuring that customers are provided with the best...

Job Purpose:The role of the Team Leader is to lead, guide, coach and support the team to achieve the operational outputs. Managing a team of Contact Centre agents in a proactive, visible and participative style. Ensuring that customers are provided the best possible experience through quality management. Providing full support to the Contact Centre...

Job Title: Call Centre SupervisorTalentCru is seeking a highly skilled Call Centre Supervisor to lead our Service Centre team. As a key member of our operations team, you will be responsible for driving performance and output to deliver exceptional customer service.Key Responsibilities:Lead a team of up to 20 Service Centre Consultants, providing coaching...

About the RoleWe are seeking a highly skilled and experienced Senior Contact Centre Operations Manager to lead our Randburg Office team in delivering exceptional customer service.

Isilumko Staffing is currently seeking a dedicated and driven Contact Centre Team Leader to oversee the USA contact centre team in Johannesburg.Key Responsibilities:Lead a high-performing team to achieve exceptional resultsImplement control measures to drive efficiency and productivityDevelop and execute succession planning strategiesProvide one-on-one...

We are currently recruiting for a senior contract position with one of our clients in the field of contact centre management. The ideal candidate will have extensive experience managing large-scale teams and operations.Job Description:As a Contact Center Manager, you will be responsible for overseeing the daily operations of our client's contact centre,...

Job Title: Call Centre Sales LeadAt Recruitment Dynamix, we are seeking a skilled and experienced Call Centre Sales Lead to join our team. As a Call Centre Sales Lead, you will be responsible for leading a team of Sales Call Centre Agents who deal with inbound calls.Key Responsibilities:Coaching and mentoring team membersCommunicating goals and...

The Palesa Mbali Group is seeking a highly skilled Medical Aid Contact Centre Professional to engage service-related calls and queries from medical scheme members and providers.Main Responsibilities:Handle service-related calls and queries from medical scheme members and providers, providing relevant business information and solutions.Maintain and manage...

We are seeking a skilled Contact Center Manager to join our team at Energy At Work.Responsibilities:Manage a contract contact center with a strong focus on customer satisfaction.Lead a team of team leaders to ensure excellent customer service and efficient operations.Develop and implement strategies to improve contact center performance and...

About the RoleWe are seeking a highly motivated and experienced Call Centre Sales Manager to lead our sales team in achieving exceptional results. As a key member of our operations team, you will be responsible for driving revenue growth, improving customer satisfaction, and ensuring operational efficiency.ResponsibilitiesLead and manage a high-performing...

Job Title: Team Leader: Chronic Medicine Management Call CentreJob Summary:We are seeking a skilled and experienced Team Leader to lead our Chronic Medicine Management Call Centre team. As a Team Leader, you will be responsible for managing and developing the team to ensure continued growth and achievement of Service Level Agreements and operational...

Insurance Team Lead OverviewWe're seeking an experienced Insurance Team Lead to join our team at CallForce. The ideal candidate will have a proven track record in leading successful sales teams and a passion for delivering exceptional customer service.The Insurance Team Lead will be responsible for managing a team of insurance sales agents, developing sales...

Job OverviewThis senior role is designed to lead the audit team and provide assurance on the adequacy and effectiveness of risk management and control over governance, financial, businesses, and operational processes within FirstRand Corporate Centre.

Job Title: Call Centre Team Leader PositionJob Summary: We are seeking a skilled Call Centre Team Leader to oversee sales management systems, structures, technology platforms, policies and procedures.Duties and Responsibilities:Drive performance and motivate the team.Help the team to achieve weekly and monthly sales targets and optimize the unit resources as...

About the RoleWe are seeking an experienced Lead Model Risk Validation Specialist to join our team at FirstRand Corporate Centre in Johannesburg, Gauteng.Job SummaryThe successful candidate will lead the Credit Risk Independent Validation function within Group Model Risk Management, shaping this function to support the Group's Model Risk Management Strategy....

Job Title: IFRS Advisory Services Team Lead - Director of Financial ReportingEstimated Salary: R 1,200,000 - R 1,800,000 per annumAbout the RoleThis esteemed position at FirstRand Corporate Centre requires an accomplished professional to oversee the daily operations of the Group Advisory Services function.The ideal candidate will possess strong leadership...

Operations Manager Job OpportunityWe are seeking an experienced Operations Manager to lead our Johannesburg Distribution Centre team.About the RoleThis is a unique opportunity for a highly skilled and motivated individual to join our dynamic team in a fast-paced logistics environment. As an Operations Manager, you will be responsible for overseeing all...