International Contact Centre Operations Manager

Unlock a rewarding career with iSON Xperiences as a seasoned Contact Centre Operations Leader!About the RoleWe are seeking an experienced and charismatic leader to drive our Call Centre operations forward. As a key member of our team, you will be responsible for leading high-performing teams to meet challenging service level agreements (SLAs) and exceeding...

We are currently recruiting for a senior contract position with one of our clients in the field of contact centre management. The ideal candidate will have extensive experience managing large-scale teams and operations.Job Description:As a Contact Center Manager, you will be responsible for overseeing the daily operations of our client's contact centre,...

Job Purpose:The role of the Team Leader is to lead, guide, coach and support the team to achieve the operational outputs. Managing a team of Contact Centre agents in a proactive, visible and participative style. Ensuring that customers are provided the best possible experience through quality management. Providing full support to the Contact Centre...

About the RoleWe are seeking a highly skilled and experienced Senior Contact Centre Operations Manager to lead our Randburg Office team in delivering exceptional customer service.

Job Title: Call Centre Operations ManagerWe are seeking a highly skilled Call Centre Operations Manager to lead our customer service operations in the iGaming and Sportsbook sector. Our Client is a dynamic and innovative company that values exceptional player experiences.Key Responsibilities:Lead and manage call centre operations to ensure smooth and...

Job Title: Call Centre Operations ManagerInitiate International is seeking a dynamic Call Centre Operations Manager to spearhead their customer service operations in the iGaming and Sportsbook sector.This exciting position offers a unique opportunity to lead a talented team and contribute to creating world-class player experiences.Key Responsibilities:Lead...

Job Title: Call Centre Operations ManagerJob Summary:Initiate International is seeking a seasoned Call Centre Operations Manager to spearhead our customer service operations in the iGaming and sportsbook sector. As a key member of our team, you will be responsible for leading a high-performing team, driving player satisfaction, and ensuring smooth call...

Key ResponsibilitiesLead and Manage Call Centre Operations: Oversee daily activities to ensure operational efficiency and top-notch service delivery.Team Leadership: Recruit, train, and inspire customer service agents to cultivate a culture of excellence and continuous improvement.KPI Management: Monitor key performance metrics such as first contact...

Job Title: Senior Contact Centre ManagerWe are seeking a highly skilled and experienced Senior Contact Centre Manager to lead our customer service team. The successful candidate will be responsible for managing the day-to-day operations of the contact centre, ensuring that customer service targets are met and exceeded.Key Responsibilities:Lead and manage a...

About the RoleWe are seeking a highly skilled and experienced Customer Contact Centre Manager to join our team at Bidvest Bank.The successful candidate will be responsible for managing all aspects of the Customer Contact Centre, including implementing fit-for-purpose technology to drive exceptional customer experience.Key ResponsibilitiesImplement improved...

Job SummaryThe Senior Manager: Customer Contact Centre will be responsible for leading the Customer Contact Centre team to deliver exceptional customer experiences through efficient and effective service delivery. The incumbent will implement strategies to drive sales, improve customer retention, and reduce dormancy.Key ResponsibilitiesDevelop and implement...

Empire RecruitmentAre you a results-driven leader with a passion for delivering exceptional customer experiences? We're seeking a talented Contact Centre Manager to join our team.About the Role:As a Contact Centre Manager, you will play a pivotal role in overseeing the daily operations of our client's call centre and its dedicated employees. You'll be...

We are seeking a dedicated and driven Contact Centre Team Leader to run the USA contact centre team in Johannesburg.Key qualifications and experience:MatricTravel / tourism diplomaNo less than 5 years' experience working in a contact centreNo less than 2 years' work experience as a TLClear criminal recordSuccess rate of leading a team to high performance...

Accountant Job DescriptionWe are seeking a skilled and detail-oriented accountant to join our dynamic International Contact Centre team, which operates in multiple markets. As a Multinational Contact Centre Accountant, you will play a crucial role in maintaining accurate financial records, ensuring compliance with accounting standards, and supporting the...

Job DescriptionThe role of the Contact Centre Team Leader is to provide strategic guidance and support to the team, driving operational excellence and delivering exceptional customer experiences.Key ResponsibilitiesManage a team of Contact Centre agents in a proactive, visible, and participative style, ensuring that customers are provided with the best...

We are seeking a skilled Contact Center Manager to join our team at Energy At Work.Responsibilities:Manage a contract contact center with a strong focus on customer satisfaction.Lead a team of team leaders to ensure excellent customer service and efficient operations.Develop and implement strategies to improve contact center performance and...

Job Summary: The Operational Manager is responsible for overseeing the daily operations of the Distribution Centre, ensuring efficient and effective management of staff, inventory, logistics, and customer satisfaction. This role involves driving performance metrics, meeting key performance indicators (KPIs), and ensuring the smooth running of the...

OverviewWe are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours.Key ResponsibilitiesLead and manage a team of contact center agents, ensuring quality customer interactions...

The Palesa Mbali Group is seeking a highly skilled Medical Aid Contact Centre Professional to engage service-related calls and queries from medical scheme members and providers.Main Responsibilities:Handle service-related calls and queries from medical scheme members and providers, providing relevant business information and solutions.Maintain and manage...

About this role:Sales and Operations Lead - Call Centre at CallForce. Provide leadership over multiple campaigns in a rapidly growing BPO operation, whilst achieving service levels in compliance with company directives.Key responsibilities:Lead, develop, motivate, and operational teams.Manage the Contact Centre workforce, motivate, and manage supervisory...