Call Centre Team Lead
1 month ago
TalentCru is seeking a highly skilled Call Centre Supervisor to lead our Service Centre team. As a key member of our operations team, you will be responsible for driving performance and output to deliver exceptional customer service.
Key Responsibilities:- Lead a team of up to 20 Service Centre Consultants, providing coaching and management to ensure high performance and productivity.
- Develop and implement strategies to improve customer satisfaction, quality, and efficiency.
- Collaborate with internal stakeholders to ensure seamless service delivery and meet business objectives.
- Conduct performance reviews, identify areas for improvement, and provide coaching and training to team members.
- Manage relationships with key clients, ensuring high levels of satisfaction and loyalty.
- Monitor and analyze data to identify trends and areas for improvement, making recommendations to enhance service delivery.
- Develop and implement process improvements to increase efficiency and productivity.
- Ensure compliance with all relevant policies, procedures, and regulatory requirements.
- National Senior Certificate/Grade 12
- Relevant degree or 3-year diploma or equivalent experience
- 5-8 years of service centre team leader experience
- Knowledge of people management processes and performance evaluation procedures
- Call centre technical and systems knowledge
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
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Call Centre Team Lead
1 month ago
Johannesburg, Gauteng, South Africa Tailormade Solution Full timeJob Title: Call Centre SupervisorWe are seeking a highly skilled Call Centre Supervisor to join our team at Tailormade Solution. This is a fantastic opportunity for a motivated and experienced professional to take on a leadership role in our call centre operations.Key Responsibilities:Manage and supervise a team of call centre agents to ensure excellent...
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Call Centre Sales Lead
2 weeks ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix Full timeJob Title: Call Centre Sales LeadAt Recruitment Dynamix, we are seeking a skilled and experienced Call Centre Sales Lead to join our team. As a Call Centre Sales Lead, you will be responsible for leading a team of Sales Call Centre Agents who deal with inbound calls.Key Responsibilities:Coaching and mentoring team membersCommunicating goals and...
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Call Centre Team Leader
1 month ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix Full timeJob Title: Call Centre Team LeaderAt Recruitment Dynamix, we are seeking a highly motivated and experienced Call Centre Team Leader to join our team.Job Summary:We are looking for a results-driven Call Centre Team Leader to lead and manage a team of call centre agents. The successful candidate will be responsible for ensuring that the team meets their daily...
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Call Centre Team Lead
3 weeks ago
Johannesburg, Gauteng, South Africa iSON Xperiences Full timeJob Summary: We are seeking a highly skilled and experienced Assistant Manager to lead our Contact Centre team at iSON Xperiences.Key Responsibilities:Manage and lead a team of customer service representatives to achieve excellent customer satisfaction and service level targets.Develop and implement effective training programs to enhance team performance and...
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Call Centre Team Leader Position
2 weeks ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full timeJob Title: Call Centre Team Leader PositionJob Summary: We are seeking a skilled Call Centre Team Leader to oversee sales management systems, structures, technology platforms, policies and procedures.Duties and Responsibilities:Drive performance and motivate the team.Help the team to achieve weekly and monthly sales targets and optimize the unit resources as...
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Call Centre Team Leader
4 weeks ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full timeJob Title: Call Centre Team LeaderJob Summary: We are seeking a highly motivated and experienced Call Centre Team Leader to join our team at Recruitment Dynamix (Pty) Ltd. The successful candidate will be responsible for managing and directing call centre agents in achieving their required daily duties.Main Responsibilities:Manage and direct call centre...
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Contact Centre Team Lead
1 month ago
Johannesburg, Gauteng, South Africa EMPIRE RECRUITMENT Full timeEmpire RecruitmentAre you a results-driven leader with a passion for delivering exceptional customer experiences? We're seeking a talented Contact Centre Manager to join our team.About the Role:As a Contact Centre Manager, you will play a pivotal role in overseeing the daily operations of our client's call centre and its dedicated employees. You'll be...
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Call Centre Sales Manager
4 days ago
Johannesburg, Gauteng, South Africa CallForce Full timeAbout the RoleWe are seeking a highly motivated and experienced Call Centre Sales Manager to lead our sales team in achieving exceptional results. As a key member of our operations team, you will be responsible for driving revenue growth, improving customer satisfaction, and ensuring operational efficiency.ResponsibilitiesLead and manage a high-performing...
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Team Leader
3 weeks ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full time**Call Centre Team Leader Opportunity**We are seeking an experienced Team Leader to manage and direct our Call Centre agents in achieving their required daily duties.The successful candidate will take accountability for Call Centre Agents through daily monitoring, a compilation of reports, and some coaching assisted by a QA.**Key Responsibilities:**Running...
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Senior Call Centre Team Manager
3 weeks ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full timeAs a Call Centre Team Leader at Recruitment Dynamix (Pty) Ltd, you will play a crucial role in driving performance and motivating your team to achieve sales targets.Key Responsibilities:Sales Performance: Drive sales performance and motivate the team to achieve sales targets.Team Management: Oversee sales management systems, structures, technology platforms,...
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Call Centre Team Leader Sales Inbound
3 weeks ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix Full timeMain Job Function:You will lead a team of sales call centre agents in achieving their daily duties, focusing on inbound sales. Your role involves monitoring, coaching, and taking accountability for the team's performance.Responsibilities:- Manage and direct the call centre daily, ensuring due procedures and quality standards are met.- Set targets for call...
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Call Centre Team Leader
4 weeks ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full timeAs a Call Centre Team Leader, you will be responsible for driving sales performance and motivating the team to achieve weekly and monthly sales budgets. You will oversee sales management systems, structures, technology platforms, policies, and procedures to optimize unit resources.Key Responsibilities: Drive performance and motivate the team to achieve sales...
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Call Centre Manager
3 weeks ago
Johannesburg, Gauteng, South Africa Nedbank Full timeJob Requisition and Talent Acquisition Specialist contactREQ: 136725Role: Team: Service Centre X2Job Family: Sales And ServicesCareer Stream: Call Centre (Service)Leadership Pipeline: Manage OthersJob Purpose: To manage and lead call centre agents to enable them to achieve their deliverables in line with Nedbank strategy.Key Responsibilities:Measure quality...
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Call Centre Team Leader
4 weeks ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix Full timeMain Job Function:You will be responsible for managing and directing call centre agents in achieving their required daily duties. As a Call Centre Team Leader, you will take accountability for Call Centre Agents through daily monitoring, a compilation of reports, and coaching. You must be willing to take escalations and think creatively to keep customer...
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Sales Team Lead
1 week ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix Full timeWe are seeking an experienced Sales Team Lead to join our dynamic team at Recruitment Dynamix.About the RoleAs a Sales Team Lead, you will be responsible for leading a team of efficient Sales Call Centre Agents who handle Inbound calls. Your primary goal is to ensure that your team meets or exceeds their sales targets while providing excellent customer...
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Senior Call Center Team Lead
4 weeks ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full timeJob Title: Senior Call Center Team LeadJob Summary: We are seeking a highly motivated and experienced Senior Call Center Team Lead to join our team at Recruitment Dynamix (Pty) Ltd. As a Senior Call Center Team Lead, you will be responsible for leading a team of Inbound sales agents to achieve performance targets and exceed customer expectations.Key...
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Call Centre Operations Director
2 weeks ago
Johannesburg, Gauteng, South Africa Initiate International Full timeJob Title: Call Centre Operations ManagerWe are seeking a highly skilled Call Centre Operations Manager to lead our customer service operations in the iGaming and Sportsbook sector. Our Client is a dynamic and innovative company that values exceptional player experiences.Key Responsibilities:Lead and manage call centre operations to ensure smooth and...
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Call Centre Operations Director
4 weeks ago
Johannesburg, Gauteng, South Africa Initiate International Full timeJob Title: Call Centre Operations ManagerJob Summary:Initiate International is seeking a seasoned Call Centre Operations Manager to spearhead our customer service operations in the iGaming and sportsbook sector. As a key member of our team, you will be responsible for leading a high-performing team, driving player satisfaction, and ensuring smooth call...
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Call Centre Operations Director
4 weeks ago
Johannesburg, Gauteng, South Africa Initiate International Full timeJob Title: Call Centre Operations ManagerInitiate International is seeking a dynamic Call Centre Operations Manager to spearhead their customer service operations in the iGaming and Sportsbook sector.This exciting position offers a unique opportunity to lead a talented team and contribute to creating world-class player experiences.Key Responsibilities:Lead...
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Inbound Sales Call Centre Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix Full timeh2 {color: #00b3b3;}Call Centre Team Leader Sales InboundAt Recruitment Dynamix, we are seeking an experienced Call Centre Team Leader to lead our Inbound Sales team.Main Job Function:You will be responsible for managing and directing sales call centre agents in achieving their daily duties. With a focus on customer satisfaction, you will take accountability...