Operational Team Lead
4 weeks ago
Job Title: Team Leader: Chronic Medicine Management Call Centre
Job Summary:
We are seeking a skilled and experienced Team Leader to lead our Chronic Medicine Management Call Centre team. As a Team Leader, you will be responsible for managing and developing the team to ensure continued growth and achievement of Service Level Agreements and operational targets.
Key Responsibilities:
- Manage and develop team to ensure continued growth
- Build relationships with relevant stakeholders
- Effectively address queries and disputes
- Ensure Service Level Agreements and operational targets are achieved and exceeded
Requirements:
- Minimum of 5 years as a Call Centre Agent in the Medical Aid Industry
- NQF Level 5 higher certificate in Business Administration or Call Centre Operations
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
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