Insurance Team Lead
3 weeks ago
Insurance Team Lead Overview
We're seeking an experienced Insurance Team Lead to join our team at CallForce. The ideal candidate will have a proven track record in leading successful sales teams and a passion for delivering exceptional customer service.
The Insurance Team Lead will be responsible for managing a team of insurance sales agents, developing sales strategies, and overseeing day-to-day sales operations to drive revenue growth and maximize profitability.
Key Responsibilities:
- Manage teams and ensure customer satisfaction, transaction/call monitoring, quality, and productivity targets.
- Identify inefficient processes and develop recommendations to enhance controls and efficiency.
- Provide motivation, coaching, and feedback to team members to improve their performance.
- Manage team and ensure customer satisfaction, transaction/call monitoring, quality, and productivity targets.
- Motivate team members and control attrition.
- Complaint and escalation management.
- Provide coaching and feedback to team members to enable them to improve their performance.
- Assist new hires to become productive on the floor in the shortest possible time frame.
- Client interaction, where required – daily/weekly/monthly.
- Productivity improvement and employee engagement.
- Ensure compliance with internal policies, external regulations, and information security standards.
- Management reporting and oversight.
- Assess developmental needs and collaborate with others to identify and implement action plans that support the development of high-performing teams.
Requirements:
- Matric qualification.
- At least 2 years' experience in a leadership role in contact centre short-term insurance sales.
- Technological savvy.
- Certificate in supervisory management, ideal but not essential.
- Understanding of IR and HR policies.
- Ability to handle escalations and take ownership.
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