Call Centre Sales Manager
1 month ago
We are seeking a highly motivated and experienced Call Centre Sales Manager to lead our sales team in achieving exceptional results. As a key member of our operations team, you will be responsible for driving revenue growth, improving customer satisfaction, and ensuring operational efficiency.
Responsibilities- Lead and manage a high-performing sales team, providing guidance, coaching, and training to ensure they meet and exceed targets.
- Develop and implement effective sales strategies, process improvements, and procedures to enhance sales performance and customer experience.
- Collaborate with other departments to ensure seamless communication and alignment, driving business outcomes and customer satisfaction.
- Analyse data to identify trends, opportunities, and challenges, making informed decisions to drive business growth and improvement.
- Manage budgets, forecasting, and resource allocation to ensure optimal sales performance and customer satisfaction.
- Minimum 3-5 years of experience in call centre sales management, preferably in a BPO environment.
- Proven track record of delivering exceptional results, meeting and exceeding sales targets, and driving customer satisfaction.
- Excellent communication, leadership, and interpersonal skills, with the ability to motivate and inspire teams.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Degree qualification, preferably in a related field such as Business Administration or Marketing.
- A competitive salary range of $80,000 - $110,000 per annum, depending on experience.
- A dynamic and supportive work environment, with opportunities for career growth and development.
- A comprehensive benefits package, including medical insurance, paid time off, and professional development opportunities.
Please note that this is an estimate of the salary range based on industry standards and location. The actual salary may vary depending on individual qualifications and experience.
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