Customer Experience Manager
4 days ago
The successful candidate will be responsible for driving customer satisfaction, communication excellence, and team performance. Key responsibilities include:
- Shaping and executing the customer experience strategy;
- Ensuring every interaction meets the highest company standards;
- Implementing and overseeing client service (CS) projects, CRM updates, and process enhancements;
- Leading and developing a team of 15 client service representatives;
- Establishing best practices by analyzing customer data and designing effective training strategies;
- Monitoring customer interactions to enhance customer experience and identify training needs;
- Ensuring team members understand and adhere to financial, debt management, and subscription service protocols;
About Us
Kontak Recruitment is an equal opportunity employer. We welcome applications from all backgrounds, with no bias. All candidates are considered based on their qualifications and experience.
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