Help Desk Expert

4 days ago


Pretoria, Gauteng, South Africa Customer First Solutions Full time

Customer First Solutions is a premier South African contact center dedicated to excellence and innovation. We are seeking a highly skilled Help Desk Expert to join our dynamic team and deliver exceptional customer service and engagement.

About the Position
  • Provide top-notch support through various communication channels, including phone, email, and live chat, to resolve customer inquiries and issues efficiently.
  • Collaborate with team members and other departments to ensure a seamless customer experience and prompt resolution of complex technical problems.
  • Manage accurate records of customer interactions and transactions, documenting details of inquiries, complaints, and actions taken in the CRM system.
  • Stay current on company products, services, and industry trends to provide informed recommendations and effective assistance to customers.
  • Identify recurring issues or patterns and share insights with senior management to inform potential process improvements or product enhancements.
Job Requirements
  1. Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent practical experience.
  2. Minimum of 2 years of experience in a help desk or technical support role within a contact center environment.
  3. Proficient in troubleshooting and resolving hardware, software, and network issues.
  4. Excellent communication skills with the ability to explain technical concepts to non-technical users.
  5. Strong customer service orientation with a focus on delivering exceptional support and maintaining high levels of customer satisfaction.

Elevate customer experiences and drive success with us.



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