Help Desk Expert
4 days ago
Customer First Solutions is a premier South African contact center dedicated to excellence and innovation. We are seeking a highly skilled Help Desk Expert to join our dynamic team and deliver exceptional customer service and engagement.
About the Position- Provide top-notch support through various communication channels, including phone, email, and live chat, to resolve customer inquiries and issues efficiently.
- Collaborate with team members and other departments to ensure a seamless customer experience and prompt resolution of complex technical problems.
- Manage accurate records of customer interactions and transactions, documenting details of inquiries, complaints, and actions taken in the CRM system.
- Stay current on company products, services, and industry trends to provide informed recommendations and effective assistance to customers.
- Identify recurring issues or patterns and share insights with senior management to inform potential process improvements or product enhancements.
- Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent practical experience.
- Minimum of 2 years of experience in a help desk or technical support role within a contact center environment.
- Proficient in troubleshooting and resolving hardware, software, and network issues.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Strong customer service orientation with a focus on delivering exceptional support and maintaining high levels of customer satisfaction.
Elevate customer experiences and drive success with us.
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