Customer Service Ambassador

5 days ago


Pretoria, Gauteng, South Africa Customer First Solutions Full time
Company Overview

At Customer First Solutions, we pride ourselves on delivering exceptional customer experiences across multiple channels. Our dedicated team in South Africa's premier contact center is driven by a culture of success and inspiration.

Job Description

We are seeking a highly skilled Customer Service Officer to cultivate high-volume customer engagement and leverage our expertise in the Financial Services sector. As a vital member of our team, you will represent our partners authentically and effectively, delivering exceptional customer experiences even in complex regulatory environments.

You will play a pivotal role in expanding and nurturing our clients' customer bases, enabling them to focus on their core business objectives. If you're passionate about making an impact and driving results, we invite you to join us and be part of a brand that stands for delivering excellence and fostering growth.

  • Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and timely manner.
  • Resolve customer complaints and issues efficiently while maintaining high customer satisfaction.
  • Collaborate with team members and other departments to improve service delivery and address complex customer needs.
  • Document and update customer interactions and transactions in our CRM system accurately.
  • Provide feedback and suggestions to management on process improvements to enhance the customer experience.
Requirements
  • Bachelor's degree in Business Administration, Communications, or a related field.
  • Minimum of 2 years of experience in a customer service role, preferably within a contact center environment.
  • Excellent verbal and written communication skills with a strong command of the English language.
  • Proficiency in using customer relationship management (CRM) software and other relevant digital tools.
  • Strong problem-solving skills and the ability to handle challenging customer interactions with professionalism and empathy.


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