Customer Experience Specialist
3 days ago
Welcome to Es Recruitment, the home of innovative solutions. We strive to be a trusted partner helping to create a better world by providing contextual and integrated financial services.
As part of our team in FNB Points of Presence, you will be surrounded by unique talents and an inclusive environment that values diversity and promotes personal growth.
About the Role:
- Build and maintain strong relationships with clients to provide a positive customer experience.
- Educate customers on the correct banking platform aligned with their needs.
- Analyze customer data to recommend tailored solutions and achieve sales results.
- Stay updated on industry trends and product knowledge to deliver exceptional service.
You will be an ideal candidate if you possess:
- A completed financial related qualification (NQF5 or higher)
- 1-2 years' experience in Client Services Support and delivery
- A valid Driver's License (PDP will be advantageous)
Benefits include:
- Opportunities to build relationships as part of a dynamic team
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact in a local market as a brand ambassador
We are looking for someone who is:
- Customer centric with excellent communication and interpersonal skills
- Possesses persuasive selling skills and is able to understand rules in a regulated environment
- Agile and flexible with a results-driven attitude and passion for exceeding targets
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