Customer Experience Specialist

5 days ago


Pretoria, Gauteng, South Africa The Talent Room Full time

The Talent Room is seeking a Customer Retention Intern to join our team in Fourways, Johannesburg.

We offer a competitive salary and a 12-month internship opportunity.

This role is ideal for individuals who are currently unemployed and looking to build a career in customer service and sales.

The successful candidate will be responsible for:

  • Scheduling and managing bookings for vehicles in the workshop, ensuring a smooth and efficient process.
  • Engaging with customers to understand their needs and promoting workshop services, products, and upgrades.
  • Identifying sales opportunities and working towards meeting sales targets.
  • Following up with customers post-service to ensure satisfaction and offering additional services where applicable.
  • Assisting in resolving customer queries and providing excellent customer service at all times.
  • Building and maintaining strong relationships with existing and potential customers to ensure repeat business and customer retention.
  • Providing administrative support to the team, including updating customer records and processing bookings.

To be successful in this role, you will need:

  • A Matric certificate with an average of 60% or higher.
  • No criminal record.
  • Current unemployment status.
  • A passion for customer service and sales.
  • Strong communication skills, both verbal and written.
  • A proactive approach with the ability to identify and seize sales opportunities.
  • Organized and detail-oriented with good time management skills.

This is an excellent opportunity for individuals who are eager to learn and grow in a dynamic environment.



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