Acquisition and Engagement Expert

2 days ago


Pretoria, Gauteng, South Africa Customer First Solutions Full time

We are seeking a talented Acquisition and Engagement Expert to join our dedicated team at Customer First Solutions. As a Customer Service Officer, you will be responsible for cultivating high-volume customer engagement across multiple channels, leveraging our unique expertise in the Financial Services sector.

Responsibilities
  • Handle customer inquiries and resolve complaints in a timely and efficient manner.
  • Collaborate with team members to improve service delivery and address complex customer needs.
  • Document and update customer interactions and transactions in the company's CRM system.
  • Provide feedback and suggestions to management on process improvements.
Requirements
  • Bachelor's degree in Business Administration, Communications, or a related field.
  • Minimum of 2 years of experience in a customer service role.
  • Excellent communication and problem-solving skills.
  • Proficiency in CRM software and digital tools.

Elevate businesses through exceptional customer acquisition and engagement in a dynamic, growth-driven environment.



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