Contact Center Professional

5 days ago


Pretoria, Gauteng, South Africa Customer First Solutions Full time
Transform Your Career

Are you looking for a career that offers excitement, growth, and opportunities? Look no further than Customer First Solutions As a Customer Service Officer, you will be part of a dynamic team that delivers exceptional customer experiences across multiple channels.

You will work closely with our team to cultivate high-volume customer engagement and leverage our expertise in the Financial Services sector. By doing so, you will play a pivotal role in expanding and nurturing our clients' customer bases, enabling them to focus on their core business objectives.

Your responsibilities will include:

  • Handling inbound and outbound customer inquiries via phone, email, and chat in a professional and timely manner.
  • Resolving customer complaints and issues efficiently while maintaining high customer satisfaction.
  • Collaborating with team members and other departments to improve service delivery and address complex customer needs.
  • Documenting and updating customer interactions and transactions in our CRM system accurately.
  • Providing feedback and suggestions to management on process improvements to enhance the customer experience.

To succeed in this role, you will require:

  • Bachelor's degree in Business Administration, Communications, or a related field.
  • Minimum of 2 years of experience in a customer service role, preferably within a contact center environment.
  • Excellent verbal and written communication skills with a strong command of the English language.
  • Proficiency in using customer relationship management (CRM) software and other relevant digital tools.
  • Strong problem-solving skills and the ability to handle challenging customer interactions with professionalism and empathy.


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