Customer Experience Director
2 days ago
Ackermans is a leading retailer offering a wide range of products and services to customers across South Africa.
Job Overview:
This is an exciting opportunity to join our team as a Customer Experience Director, where you will play a critical role in driving customer satisfaction, sales growth, and operational efficiency.
Responsibilities:
- Develop and implement customer engagement strategies to drive loyalty and retention.
- Lead and manage your team to achieve sales targets and deliver excellent customer service.
- Monitor and control costs to maintain a healthy profit margin.
- Develop and implement visual merchandising plans to enhance the shopping experience.
- Build relationships with customers to understand their needs and preferences.
- Stay up-to-date with industry trends and best practices to continually improve store operations.
- Foster a positive and productive work environment.
To succeed in this role, you will need:
- Proven leadership and management skills with a track record of achieving sales targets and delivering excellent customer service.
- Strong analytical and problem-solving skills to identify areas for improvement and implement solutions.
- Excellent communication and interpersonal skills to build relationships with customers, colleagues, and stakeholders.
- A bachelor's degree in a relevant field, such as business or retail management.
- Further qualifications related to retail or business would be beneficial.
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