Business Development Representative
4 days ago
Join us at Customer First Solutions as a Customer Service Officer and become an integral part of our dynamic team. With a focus on cultivating high-volume customer engagement, you will have the opportunity to leverage our expertise in the Financial Services sector and drive results.
You will work closely with our dedicated team to deliver exceptional customer experiences, representing our partners authentically and effectively. By doing so, you will play a pivotal role in expanding and nurturing our clients' customer bases, enabling them to concentrate on their core business objectives.
As a Customer Service Officer, your responsibilities will include:
- Handling inbound and outbound customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolving customer complaints and issues efficiently while maintaining high customer satisfaction.
- Collaborating with team members and other departments to improve service delivery and address complex customer needs.
- Documenting and updating customer interactions and transactions in our CRM system accurately.
- Providing feedback and suggestions to management on process improvements to enhance the customer experience.
To succeed in this role, you will require:
- A Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 2 years of experience in a customer service role, preferably within a contact center environment.
- Excellent verbal and written communication skills with a strong command of the English language.
- Proficiency in using customer relationship management (CRM) software and other relevant digital tools.
- Strong problem-solving skills and the ability to handle challenging customer interactions with professionalism and empathy.
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