Senior Hospitality Operations Manager

1 month ago


Cape Town, Western Cape, South Africa Career Custodians Full time

Career Custodians, a leading player in the Tourism and Hospitality industry, is seeking an exceptional Senior Hospitality Operations Manager to join their team at The Bay Hotel. Located in the heart of Camps Bay, this stunning hotel boasts breathtaking views of the Twelve Apostle Mountain range and the Atlantic Ocean.

As a Senior Hospitality Operations Manager, you will be responsible for overseeing the daily operations of the hotel's housekeeping department, ensuring that high standards of cleanliness, organization, and guest satisfaction are maintained. This role requires strong leadership skills, effective communication, and the ability to manage inventory, handle guest requests and complaints, and collaborate with other departments to deliver an exceptional guest experience.

The ideal candidate will have a tertiary qualification in Hospitality/Tourism, a minimum of 3 years' experience in a similar position, proficiency in MS Office, and experience with OPERA or similar PMS systems. A competitive salary package is on offer, estimated to be around R350,000 - R450,000 per annum, depending on experience. If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Lead and manage a team of housekeeping staff
  • Coordinate activities, train staff in best practices, and ensure departmental goals are met
  • Manage inventory, handle guest requests and complaints, and collaborate with other departments
  • Implement and maintain health and safety standards, cost control measures, and quality assurance processes

What We Offer:

  • A competitive salary package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment


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