Senior Hospitality Operations Manager

6 days ago

Cape Town, Western Cape, South Africa Numeral Financial Services Group Full time

**Job Summary**

We are seeking a highly skilled Senior Hospitality Operations Manager to join our team at Numeral Financial Services Group.

As a key member of our operations team, you will be responsible for overseeing the daily activities of our guesthouse, ensuring exceptional customer satisfaction and a high level of hospitality.

The successful candidate will have previous experience in hospitality, customer service, or property management and possess excellent communication and interpersonal skills.

**Key Responsibilities:**

  • Guest Services:
    • Welcome guests upon arrival, provide check-in and check-out services.
    • Respond to guest inquiries via phone, email, or in person.
    • Address and resolve guest issues and complaints in a timely and professional manner.
    • Provide local area information, recommendations, and assistance with travel arrangements.
  • Booking and Reservations:
    • Manage guesthouse bookings through online platforms, phone, and direct reservations.
    • Ensure accurate and up-to-date availability of rooms.
    • Handle cancellations, modifications, and special requests.
  • Property Management:
    • Ensure the guesthouse is clean, well-maintained, and fully stocked with necessary supplies.
    • Coordinate with housekeeping and maintenance teams to address any issues or repairs.
    • Perform regular inspections to ensure high standards of cleanliness and safety.
  • Administrative Duties:
    • Maintain accurate records of bookings, payments, and guest information.
    • Prepare invoices, manage payments, and handle refunds as needed.
    • Monitor and manage the guesthouse budget, including expenses and revenue.
  • Marketing and Promotion:
    • Promote the guesthouse on social media, booking platforms, and other relevant channels.
    • Respond to online reviews and maintain a positive online presence.
    • Implement marketing strategies to attract new guests and increase occupancy rates.

**Qualifications:**

  • Previous experience in hospitality, customer service, or property management is preferred.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time-management abilities.
  • Ability to work independently and handle multiple tasks.
  • Proficiency in basic computer applications, including booking systems and Microsoft Office.
  • Knowledge of the local area and attractions is a plus.

**Working Conditions:**

  • Flexible schedule, including weekends and holidays.
  • On-call availability for guest emergencies.
  • May require some physical tasks, such as carrying luggage or assisting with property maintenance.

**Estimated Salary:** R60,000 - R80,000 per annum, depending on experience.

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