Hospitality Operations Manager

2 weeks ago


Cape Town, Western Cape, South Africa The Legends Agency Full time
About the Role

We are seeking a seasoned Hospitality Operations Manager to join our team at The Legends Agency in Camps Bay. This is an exciting opportunity for a dynamic individual to lead and inspire our staff in delivering exceptional guest experiences.

Job Description

The ideal candidate will possess strong leadership skills, with the ability to motivate and guide their team to uphold the highest service standards. They will be responsible for managing daily hotel operations, resolving guest issues promptly, and maintaining a focus on excellence.

Key Responsibilities
  • Lead by example and inspire team members to deliver outstanding guest experiences.
  • Manage daily hotel operations, ensuring seamless service delivery and guest satisfaction.
  • Resolve guest issues efficiently, maintaining a positive reputation for the hotel.
  • Maintain accurate records and reports, providing valuable insights for future improvements.
Requirements

To be successful in this role, you will require:

  • A Grade 12 qualification or equivalent.
  • Qualifications in the hospitality industry are preferred.
  • Previous experience in a similar role within a 4 or 5-star hotel environment is essential.
  • Familiarity with all duties and procedures in the Front Office/Reservations Department.
  • Experience with Opera or Opera Cloud is required.
About Us

The Legends Agency is a leading provider of luxury hospitality services. We offer competitive salaries, including a minimum salary of R150,000 per annum, plus additional benefits and incentives.



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