Customer Service Team Lead

2 months ago


Johannesburg, Gauteng, South Africa TalentCru Full time
Job Description

TalentCru is seeking a highly skilled and experienced Call Centre Supervisor to join our team. As a Call Centre Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.

Key Responsibilities:
  • Team Leadership: Lead a team of customer service representatives and provide guidance and support to ensure they meet their performance targets.
  • Performance Management: Conduct regular performance reviews and provide feedback to team members to help them improve their skills and knowledge.
  • Quality Assurance: Monitor and evaluate the quality of service provided by the team and implement improvements as needed.
  • Customer Service: Ensure that all customer interactions are handled in a professional and courteous manner.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and productivity.
  • Reporting: Provide regular reports to management on team performance and suggest improvements.
Requirements:
  • Education: National Senior Certificate/Grade 12 or equivalent.
  • Experience: 5-8 years of experience in a customer service or call centre environment.
  • Skills: Strong leadership and communication skills, ability to work in a fast-paced environment, and knowledge of customer service principles and practices.


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