Customer Service Team Lead
2 months ago
We are seeking a skilled and experienced Call Centre Supervisor to join our team at Tailormade Solution. This role will involve managing a market research call centre in Randburg, overseeing the day-to-day operations of the agents, and ensuring high levels of productivity and customer satisfaction.
Key Responsibilities- Recruit, train, and manage a team of call centre agents
- Develop and implement policies and procedures to improve customer engagement and retention
- Monitor and report on key performance indicators (KPIs) such as call volume, resolution rate, and customer satisfaction
- Collaborate with other departments to ensure seamless communication and coordination
- Provide coaching and feedback to agents to improve their performance and customer service skills
- Grade 12 (minimum)
- Call centre experience essential
- Well-versed in disciplinary procedures
- Able to roster and rotate staff on a daily basis
- Attention to detail
- Ability to listen attentively
- Aware of correct telephone etiquette
- Keeps client relationships at a professional level
- Maintains high levels of integrity
- Passionate and enthusiastic
- Good organisational skills
- Good people skills in order to deal with clients at various levels
- Uses initiative
- Ability to work under pressure
- Computer literate
- Criminally clear
- Able to work on weekends
As a Call Centre Supervisor at Tailormade Solution, you will have the opportunity to work in a dynamic and fast-paced environment, where you can develop your skills and experience in customer service and team management. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
-
Customer Service Team Lead
4 weeks ago
Johannesburg, Gauteng, South Africa Capital Recruit Full timeJob OverviewWe are seeking an experienced Customer Service Team Lead to join our team at Capital Recruit in Johannesburg. The successful candidate will lead and manage a high-performing customer service team, ensuring exceptional customer satisfaction.
-
Senior Customer Service Team Lead
4 weeks ago
Johannesburg, Gauteng, South Africa Tailormade Solution Full timeWe are seeking a highly skilled and experienced Senior Customer Service Team Lead to join our team at Tailormade Solution in Randburg. This is an exciting opportunity for a seasoned professional to take on a leadership role and drive the success of our market research call centre.Job SummaryThe successful candidate will be responsible for managing a team of...
-
Customer Service Team Lead
3 weeks ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full timeJoin Recruitment Dynamix (Pty) Ltd, a leading recruitment agency in South Africa, as a Customer Service Team Lead. We are seeking an experienced professional to lead our call centre team and drive sales performance.The successful candidate will have a strong background in sales management, with experience in motivating teams and achieving targets. As a...
-
Luxury Retail Team Lead
1 month ago
Johannesburg, Gauteng, South Africa Service Solutions Full timeKey ResponsibilitiesAs a Team Manager in our Luxury Retail department, you will lead a dedicated team of Client Advisors to deliver exceptional results through a client-centric approach.Main Tasks and Responsibilities:Lead, supervise, and inspire a team of Client Advisors to achieve high performance standardsPromote a positive, collaborative, and...
-
Fleet Sales Team Lead
3 days ago
Johannesburg, Gauteng, South Africa Service Solutions Full timeService SolutionsFleet Sales Executive Role Overview:We are seeking a professional to join our team in Midrand as a Fleet Sales Executive.This role is responsible for building and maintaining relationships with existing clients, sourcing new business opportunities, and providing exceptional customer service.The ideal candidate will have a Grade 12...
-
Customer Service Team Leader
4 weeks ago
Johannesburg, Gauteng, South Africa The Recruiters Full timeAbout The JobOur client is seeking a highly skilled and experienced Customer Service Team Leader to join their team. As a key member of the customer experience team, you will be responsible for leading a team of customer service representatives, ensuring excellent customer satisfaction, and driving business growth.
-
Senior Retail Team Lead
1 month ago
Johannesburg, Gauteng, South Africa Service Solutions Staffing Full timeJob SummaryWe are seeking a highly skilled and experienced Luxury Retail Manager to lead our team in Sandton. As a key member of our management team, you will be responsible for promoting a positive and collaborative team environment, fostering trust and integrity, and driving superior performance standards.Key Responsibilities• Lead by example, promoting...
-
Customer Service Team Lead
4 weeks ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix Full timeWe are seeking an exceptional Customer Service Team Lead to join our team at Recruitment Dynamix. As a seasoned leader, you will be responsible for overseeing the performance of our sales call centre agents and driving business growth through strategic planning and execution.About the RoleIn this pivotal role, you will be accountable for managing daily...
-
Luxury Fashion Retail Store Team Leader
4 weeks ago
Johannesburg, Gauteng, South Africa Service Solutions Full timeJob SummaryWe are seeking an experienced Team Manager to lead our luxury retail store team in Sandton. As a key member of our team, you will be responsible for driving sales growth, improving customer satisfaction, and fostering a positive work environment.About the Role:Lead a high-performing team of Client Advisors to achieve sales targets and exceed...
-
Customer Service Team Leader
4 weeks ago
Johannesburg, Gauteng, South Africa TalentCru Full timeTalentCru is a leading staffing agency in the telecommunications industry.We are seeking an experienced Customer Service Team Leader to join our team on a limited 3-6 month contract with possible extension. The role offers a competitive salary and benefits package.Job Description:The Customer Service Team Leader will be responsible for the performance and...
-
Sales Team Lead
4 weeks ago
Johannesburg, Gauteng, South Africa Sanlam Full timeUnlock Your Potential as a Sales Team LeadWe are seeking an exceptional sales professional to join our team as a Sales Team Lead. In this exciting role, you will be responsible for driving sales growth, leading a high-performing sales team, and ensuring excellent customer service.About UsOur company is a direct financial services business that offers a range...
-
Operations Team Lead: Merchant Services Expert
3 weeks ago
Johannesburg, Gauteng, South Africa Capitec Bank Full timeJob Title:Operations Team Lead: Merchant Services ExpertAbout the Role:We are seeking an experienced Operations Team Lead to oversee our Merchant Services Operations team. As a key member of our team, you will be responsible for coordinating risk mitigation and services provided to our merchant network.Key Responsibilities:Lead the Merchant Services...
-
Strategic Operations Lead
1 week ago
Johannesburg, Gauteng, South Africa Cre8work Full timeAbout Cre8workAt Cre8work, we're a dynamic team that thrives on innovation and excellence. Our mission is to deliver top-notch customer experiences, and we're looking for a skilled leader to help us achieve this goal.Job SummaryWe're seeking an experienced Strategic Operations Lead - Customer Service & Sales to oversee the day-to-day operations of our sales...
-
Sales Team Lead
2 months ago
Johannesburg, Gauteng, South Africa Intrinsic Consulting Services Full timeJob Title: Sales Team LeadJob Summary: We are seeking a highly motivated and experienced Sales Team Lead to join our team at Intrinsic Consulting Services. As a Sales Team Lead, you will be responsible for managing a team of sales professionals and driving business growth through effective sales strategies.Key Responsibilities:Manage a team of sales...
-
Senior Customer Support Team Lead
3 weeks ago
Johannesburg, Gauteng, South Africa Rentoza Full timeCompany OverviewRentoza is a leading company in the subscription economy, revolutionizing access to digital goods and appliances for customers across South Africa.
-
Customer Service Representative
3 weeks ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full timeAt Recruitment Dynamix (Pty) Ltd, we are seeking a skilled Customer Service Representative to join our team.The estimated salary for this role is R 25,000 - R 35,000 per month, depending on experience and qualifications.About the RoleThe Customer Service Representative will be responsible for handling in-bound calls and processing orders. This is a crucial...
-
Chemistry Team Lead
3 days ago
Johannesburg, Gauteng, South Africa Prostaff Holdings Full timeJob Description: We are seeking a Chemistry Team Lead to join our team at Prostaff Holdings. As a Chemistry Team Lead, you will be responsible for overseeing the day-to-day operations of our laboratory activities, including the preparation and analysis of all samples. About Prostaff Holdings: Prostaff Holdings is a leading provider of high-quality laboratory...
-
IT Support Team Lead Manager
3 weeks ago
Johannesburg, Gauteng, South Africa Reflex Solutions Full timeJob Overview:Reflex Solutions is seeking an experienced IT Support Team Lead to manage and oversee the daily operations of our technical support teams. This role requires a strong leader who can motivate and inspire team members to deliver exceptional service to our customers.Key Responsibilities:Team Leadership: The successful candidate will be responsible...
-
Customer Support Services Lead
3 weeks ago
Johannesburg, Gauteng, South Africa Kontak Recruitment Full timeAbout UsKontak Recruitment specializes in placing top talent in the fintech industry. We are dedicated to delivering exceptional recruitment solutions to our clients and candidates.Job SummaryWe are seeking a seasoned Customer Support Services Lead to join our client's dynamic team. The ideal candidate will have extensive experience in leading customer...
-
Call Centre Team Lead
2 days ago
Johannesburg, Gauteng, South Africa The Recruiters Full timeJob Overview:">The Recruiters is seeking a skilled Call Centre Team Lead to manage our customer service team. As a key member of our team, you will be responsible for leading a team of customer care consultants to provide exceptional service to our customers.">Key Responsibilities:">">Supervise and motivate a team of Customer Care Consultants to achieve...