Luxury Retail Team Lead

1 month ago


Johannesburg, Gauteng, South Africa Service Solutions Full time
Job Title: Team Manager – Luxury Retail Sandton

At Service Solutions, we are seeking a highly skilled and experienced Team Manager to join our luxury retail team in Sandton. As a Team Manager, you will be responsible for leading a team of Client Advisors to deliver exceptional customer service and drive sales growth.

Key Responsibilities:
  • Lead and motivate a team of Client Advisors to achieve sales targets and provide excellent customer service
  • Develop and implement strategies to improve customer engagement and loyalty
  • Partner with the Retail Manager and Merchandising team to drive sales growth and optimize product offerings
  • Manage and resolve customer complaints and issues in a timely and professional manner
  • Conduct regular performance reviews and provide coaching and development opportunities to team members
  • Collaborate with the Visual Merchandising team to create an engaging and visually appealing store environment
  • Ensure compliance with company policies and procedures, including health and safety standards
Requirements:
  • Proven experience in a team management role, preferably in the luxury retail industry
  • Strong leadership and communication skills, with the ability to motivate and inspire a team
  • Excellent customer service skills, with a focus on delivering exceptional customer experiences
  • Ability to analyze sales data and develop strategies to drive growth
  • Knowledge of luxury fashion products and trends
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Access to exclusive luxury fashion products and events


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