Luxury Retail Team Lead
1 month ago
Key Responsibilities
As a Team Manager in our Luxury Retail department, you will lead a dedicated team of Client Advisors to deliver exceptional results through a client-centric approach.
Main Tasks and Responsibilities:
- Lead, supervise, and inspire a team of Client Advisors to achieve high performance standards
- Promote a positive, collaborative, and professional team environment that fosters trust, integrity, and superior performance standards
- Conduct regular and performance conversations to discuss results and develop action plans
- Partner with the Retail Manager and HR department to resolve employee relations issues effectively
- Support store opening and closing procedures as the Manager on Duty
- Lead morning briefings to deliver key business communication and daily objectives
- Develop a Client Engagement mindset to build long-lasting relationships with clients
- Utilize clienteling tools to activate, retain, and grow personal client bases
- Lead clienteling activities with the team to reach clear goals and KPIs
- Actively sell and role model the selling ceremony on the shop floor
- Manage and resolve customer issues while providing commercially sound and acceptable solutions
- Monitor performance of categories and propose action plans to reach targets
- Partner with the Retail Manager and Merchandising team to grow the business
- Ensure compliance with Workplace Health and Safety strategies
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