Customer Service Team Lead
2 weeks ago
We are seeking a highly skilled and experienced Call Centre Supervisor to join our team at The Recruiters. As a Call Centre Supervisor, you will be responsible for leading a team of Customer Care Consultants to ensure exceptional customer service and quality assurance standards.
Key Responsibilities:- Supervise and manage a team of Customer Care Consultants to achieve service and quality objectives
- Monitor and improve customer satisfaction and quality metrics
- Develop and implement training programs to enhance team performance and productivity
- Collaborate with the Customer Experience Manager to identify areas for improvement and implement changes
- Ensure compliance with company policies and procedures
- Provide coaching and feedback to team members to improve performance and development
- Matric qualification or equivalent
- Qualification/Degree in a relevant field
- Reporting and advanced analytical skills, including advanced Excel
- Meticulous attention to detail
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Strong customer service orientation
- Performance Management experience
- Coaching and mentoring skills
- Conflict Resolution skills
- Technical proficiency in Call Centre software and Customer Relationship Management (CRM) systems
- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
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Customer Service Team Lead
1 month ago
Johannesburg, Gauteng, South Africa EMPIRE RECRUITMENT Full timeJob Summary:Empire Recruitment is seeking a highly skilled and experienced Customer Service Team Lead to join our team. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key Responsibilities:Develop and implement customer...
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Customer Service Team Lead
1 month ago
Johannesburg, Gauteng, South Africa TalentCru Full timeJob DescriptionTalentCru is seeking a highly skilled and experienced Call Centre Supervisor to join our team. As a Call Centre Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key Responsibilities:Team Leadership: Lead a team of customer service...
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Luxury Retail Team Lead
5 days ago
Johannesburg, Gauteng, South Africa Service Solutions Full timeJob Title: Team Manager – Luxury Retail SandtonAt Service Solutions, we are seeking a highly skilled and experienced Team Manager to join our luxury retail team in Sandton. As a Team Manager, you will be responsible for leading a team of Client Advisors to deliver exceptional customer service and drive sales growth.Key Responsibilities:Lead and motivate a...
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Customer Service Team Lead
2 days ago
Johannesburg, Gauteng, South Africa EMPIRE RECRUITMENT Full timeAbout the RoleWe are seeking a highly skilled and experienced Call Centre Manager to join our team at Empire Recruitment. As a Call Centre Manager, you will be responsible for overseeing the daily operations of our client's call centre and its dedicated employees.Key ResponsibilitiesLead and manage a team of Call Centre Representatives to deliver exceptional...
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Luxury Retail Team Lead
3 weeks ago
Johannesburg, Gauteng, South Africa Service Solutions Full time{"title": "Team Manager - Luxury Retail Sandton", "description": "Job SummaryService Solutions is seeking a highly skilled Team Manager to lead our luxury retail team in Sandton. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.Key...
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Customer Service Team Lead
3 weeks ago
Johannesburg, Gauteng, South Africa Sandi Crowther Recruitment Full timeCustomer Care SupervisorWe are seeking a highly skilled and experienced Customer Care Supervisor to join our team at Sandi Crowther Recruitment. As a key member of our customer service team, you will be responsible for leading a team of customer care professionals and ensuring that our customers receive exceptional service.Key Responsibilities:Team...
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Customer Service Team Lead
1 month ago
Johannesburg, Gauteng, South Africa TalentCru Full timeJob DescriptionTalentCru is seeking a highly skilled and experienced Call Centre Supervisor to join our team. As a Call Centre Supervisor, you will be responsible for leading a team of Service Centre Consultants and driving operational service delivery.Key Responsibilities:Team Leadership: Lead a team of up to 20 Service Centre Consultants and provide...
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French-speaking Team Lead
1 week ago
Johannesburg, Gauteng, South Africa ABC Worldwide Full timeJob Title: French-speaking Team LeadAt ABC Worldwide, we are seeking a highly skilled and experienced French-speaking Team Lead to join our Customer Service team. As a Team Lead, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key Responsibilities:Lead and manage...
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French-speaking Team Lead
1 week ago
Johannesburg, Gauteng, South Africa ABC Worldwide Full timeJob Title: French-speaking Team LeadAt ABC Worldwide, we are seeking a highly skilled and experienced French-speaking Team Lead to join our Customer Service team. As a Team Lead, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key Responsibilities:Lead and manage...
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Customer Support Team Lead
4 weeks ago
Johannesburg, Gauteng, South Africa FOUR POINT 0 Full timeAbout the RoleWe are seeking a highly skilled Customer Support Manager to join our team at FOUR POINT 0. As a key member of our customer support team, you will be responsible for leading a team of customer support professionals and providing exceptional customer service to our clients.Key ResponsibilitiesTeam Leadership: Lead a team of customer support...
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French-speaking Team Lead
4 weeks ago
Johannesburg, Gauteng, South Africa ABC Worldwide Full timeJob Title: French-speaking Team LeadAt ABC Worldwide, we are seeking a highly skilled and experienced French-speaking Team Lead to join our Customer Service team. As a key member of our team, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key...
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Customer Service Team Lead
4 weeks ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix Full timeRecruitment Dynamix is seeking a skilled leader to head our Call Centre team in Sandton. As a dynamic and experienced Call Centre Manager, you will be responsible for leading a functional team, providing training and coaching to new staff members, and ensuring accurate record keeping. Your role will also involve regular team building activities, supervision...
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Customer Service Team Lead
4 weeks ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix Full timeRecruitment Dynamix is seeking a skilled leader to head our Call Centre team in Sandton. As a dynamic and experienced Call Centre Manager, you will be responsible for leading a functional team and mentoring team members to achieve exceptional results. Key responsibilities include: * Leadership and Team Mentorship * Training of new staff members * Regular...
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Customer Care Team Lead
1 month ago
Johannesburg, Gauteng, South Africa The Recruiters Full timeJob DescriptionThe Recruiters is seeking a highly skilled and experienced Customer Care Team Lead to join our team. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our customer care department and ensuring that our high standards of quality and service are consistently met.Key...
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Customer Service Team Lead
3 weeks ago
Johannesburg, Gauteng, South Africa Tailormade Solution Full timeJob Title: Call Centre SupervisorWe are seeking a highly skilled and experienced Call Centre Supervisor to join our team at Tailormade Solution. As a Call Centre Supervisor, you will be responsible for the day-to-day management of our call centre operations in Randburg.Key Responsibilities:Rostering and Staff Management: You will be responsible for creating...
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Customer Service Team Lead
1 week ago
Johannesburg, Gauteng, South Africa Tailormade Solution Full timeJob Title: Call Centre SupervisorWe are seeking a highly skilled and experienced Call Centre Supervisor to join our team at Tailormade Solution. As a Call Centre Supervisor, you will be responsible for the day-to-day management of our call centre operations in Randburg.Key Responsibilities:Rostering and Staff Management: You will be responsible for creating...
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Customer Care Team Lead
4 weeks ago
Johannesburg, Gauteng, South Africa The Recruiters Full timeCustomer Care AdministratorWe are seeking a highly skilled and experienced Customer Care Administrator to join our team at The Recruiters. As a key member of our customer service team, you will be responsible for ensuring that our customers receive exceptional service and support.Key Responsibilities:Supervise and manage a team of Customer Care Consultants...
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Technical Team Lead
2 weeks ago
Johannesburg, Gauteng, South Africa Quantanite Full timeAbout QuantaniteQuantanite is a leading provider of business process outsourcing (BPO) and customer experience (CX) solutions. Our innovative approach and client-centric service have earned us a global reputation for excellence.Position AvailableTechnical Team LeaderYour Role at QuantaniteAs a Technical Team Leader, you will play a key role in leading and...
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Technical Team Lead
2 weeks ago
Johannesburg, Gauteng, South Africa Quantanite Full timeAbout QuantaniteQuantanite is a dynamic force in the business process outsourcing (BPO) and customer experience (CX) sector, recognized globally for our innovative solutions and client-centric service. With a dedicated team of professionals across four continents, we are committed to excellence in delivering transformative outcomes for our clients.Position...
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Maintenance Team Lead
4 days ago
Johannesburg, Gauteng, South Africa KONE Full timeAbout the RoleKONE South Africa is expanding its presence in the Gauteng Region, and we're seeking a skilled Maintenance Supervisor to lead our service delivery team in Johannesburg. As a key member of our team, you'll be responsible for ensuring our customers receive top-notch service, safely and on time, while maintaining the highest quality standards.Key...