Customer Service Team Lead

3 weeks ago


Johannesburg, Gauteng, South Africa The Recruiters Full time

Job Title: Customer Service Team Lead

Job Summary:

We are seeking a highly skilled Customer Service Team Lead to join our team at The Recruiters. As a key member of our customer service team, you will be responsible for overseeing the daily operations of our customer service department, ensuring that our customers receive exceptional service and support.

Key Responsibilities:

  • Supervise and manage a team of customer service representatives to ensure that they are meeting their performance targets and providing excellent customer service.
  • Develop and implement processes and procedures to improve customer satisfaction and reduce complaints.
  • Collaborate with other departments to ensure that customer needs are met and that our services are delivered efficiently and effectively.
  • Conduct regular performance reviews and provide coaching and feedback to team members to help them improve their performance.
  • Identify and address any customer service issues or concerns and implement solutions to prevent them from happening in the future.

Requirements:

  • 3+ years of experience in a customer service leadership role.
  • Proven track record of improving customer satisfaction and reducing complaints.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  • Strong analytical and problem-solving skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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