French-speaking Team Lead

1 week ago


Johannesburg, Gauteng, South Africa ABC Worldwide Full time
Job Title: French-speaking Team Lead

At ABC Worldwide, we are seeking a highly skilled and experienced French-speaking Team Lead to join our Customer Service team. As a Team Lead, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.

Key Responsibilities:
  • Lead and manage a team of customer service representatives to ensure that they meet their performance targets and provide excellent service to our clients.
  • Develop and implement process improvements to increase efficiency and productivity within the team.
  • Provide coaching and training to team members to help them develop their skills and knowledge.
  • Manage and resolve customer complaints and issues in a timely and professional manner.
  • Collaborate with other departments to ensure that customer needs are met and that our services are delivered to the highest standard.
  • Monitor and analyze team performance to identify areas for improvement and implement changes as needed.
  • Develop and maintain relationships with clients to ensure that their needs are met and that they are satisfied with our services.
Requirements:
  • Native or near-native fluency in French and excellent written and spoken English.
  • At least 1-2 years of experience as a Team Lead in a customer service environment.
  • Excellent people management skills and the ability to motivate and develop team members.
  • Good experience in MS Office and strong presentation skills.
  • Computer literate and tech savvy with a minimum typing speed of 30 wpm with 90% accuracy.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Flexibility to work 24/7, including rest days, holidays, weekends, and extended hours if required.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • The chance to work with a global company and make a real difference in the lives of our customers.


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