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Customer Experience Leader

2 weeks ago

Pretoria, Gauteng, South Africa Twkagri Full time
About This Role

This position offers an exciting opportunity to join our dynamic team as a Customer Experience Leader. You will lead a team of solutions-focused individuals to deliver exceptional customer experiences across all Pet Care Center channels.

Your primary responsibility will be to drive the implementation and execution of guest-centric programs such as nutrition standards, companion animal sales, seasonal promotions, and services.

  1. Develop and execute strategies to drive top-line sales growth across all Pet Care Center categories.
  2. Promote a positive leadership culture that encourages innovation, teamwork, and collaboration.
  3. Foster open communication among all levels of the organization to ensure seamless execution of business initiatives.
Requirements
  • Leadership and Communication Skills: Possess strong leadership and communication skills to motivate and engage a diverse group of team members.
  • Business Acumen: Demonstrate a deep understanding of business principles, including financial analysis, marketing, and operations.
  • Tech Savvy: Be proficient in using various software applications, including Microsoft Office and Salesforce.

We provide a supportive work environment, ongoing training and development opportunities, and a competitive compensation package.