Consultant en Customer Experience
4 days ago
Nous recherchons des consultants en customer experience qui peuvent aider nos clients à atteindre leurs objectifs.
Ce que vous ferez :
- Fournir un support client exceptionnel via les appels, les chats et les e-mails
- Construire des relations positives et durables avec les clients
- Atteindre les objectifs de l'équipe
- Être toujours à jour avec les nouvelles technologies
- Travailler de manière sécurisée avec les informations sensibles des clients
- Appliquer les meilleures pratiques en matière de satisfaction client
- Maintenir une connaissance opérationnelle des produits et services de notre client
Ce dont vous avez besoin pour réussir dans ce rôle :
- Compétences en communication fluentes en anglais et en français (C1 à l'écrit et l'oral est obligatoire)
- Expérience dans le service client
- Compétences analytiques et de recherche
- Attitude positive et responsable
- Ordinateur portable ou ordinateur personnel (avec au moins 8 Go de RAM) et une connexion internet stable (minimum 50 Mbps en téléchargement et 40 Mbps en téléversement)
Ce qui serait un grand avantage :
- Expérience avec les systèmes CRM
Bénéfices :
- Horaire flexible
- Opportunité de travailler entièrement à distance
- Environnement international inclusif
- Rémunération en USD
- Bonnes primes pour recommander des amis
- Formation intensive et période d'essai rémunérée
- Équilibre entre vie professionnelle et vie personnelle
- Gestion réactive intéressée par votre croissance et une coopération durable
- Conditions favorables à l'auto-développement
Nos valeurs.
Nous sommes un leader de l'industrie en matière de support client externalisé premium. Nous traitons notre équipe comme nos clients, en les entourant de soins illimités, d'une approche individuelle et d'une expérience globalement positive.
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