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Customer Experience Ambassador

2 weeks ago

Pretoria, Gauteng, South Africa Wesbank Full time
Job Overview

We are seeking a highly skilled Customer Experience Ambassador to join our team. As a key player in providing exceptional customer service, you will be responsible for delivering positive experiences that meet or exceed customer expectations.

Key Responsibilities
  • Connect with Customers: Engage with customers to understand their needs and preferences, and provide tailored solutions that meet their requirements.
  • Converse Effectively: Communicate clearly and concisely with customers, ensuring they fully understand the products and services offered.
  • Build Strong Relationships: Develop and maintain strong relationships with customers, based on trust, respect, and open communication.
  • Adhere to Best Practices: Follow established policies and procedures to ensure consistency and quality in customer interactions.
  • Foster Cross-Selling Opportunities: Identify opportunities to sell or cross-sell relevant products and services, aligned with customer needs.
  • Optimise Channel Usage: Maximise the use of digital channels and self-service options to enhance the customer experience and reduce costs.
About Us

We are Wesbank, a leading financial services provider committed to delivering Shared Prosperity. Our purpose is to create value for all stakeholders by innovating solutions to address social and environmental challenges in our markets.

As a Customer Experience Ambassador, you will be part of a dynamic team that values innovation, teamwork, and customer-centricity. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply.