Hotel Experience Coordinator
5 days ago
Fempower is seeking a skilled Concierge Professional to join our team in this exciting role. As a key member of our Guest Services department, you will be responsible for ensuring the smooth and efficient operation of our Concierge services.
Estimated Salary: $45,000 - $55,000 per year.
Job DescriptionThis role involves acting as a 'One Point Contact' for all guests, coordinating with various departments to ensure personalized service. Key responsibilities include supervising bell staff, providing accurate information to guests, and handling guest requests and complaints.
- Key Responsibilities:
- The ability to supervise bell staff to ensure smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest requests.
- The ability to provide accurate information to guests in a courteous manner; fill all reasonable guest requests and requirements.
- The ability to take messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow-up.
We are looking for someone with excellent communication skills, who can work effectively in a fast-paced environment. If you have experience in a similar role and are passionate about delivering exceptional customer service, we encourage you to apply.
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