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Personalized Guest Experience Ambassador
1 month ago
At Accor Hotel, we are seeking a highly skilled and experienced Concierge to join our team. This is a unique opportunity to work in a fast-paced environment and deliver exceptional guest experiences.
Key Responsibilities- Ensure timely and seamless service when dealing with guest requests, providing proactive, knowledgeable, and engaged service to all guests.
- Anticipate guest needs and make informed suggestions to ensure they have a truly memorable stay and return in the near future.
- Greet guests by name and offer a refreshing welcome beverage to set a positive tone for their stay.
- Design guest itineraries according to a 5-star standard by going over and beyond what is expected of you to ensure every guest feels valued and that their expectations are exceeded.
- Tailor each guest's experience to their preferences and requirements, using guest information and history to provide personalized recommendations and anticipate their needs during their stay.
- Accurately and timeously report all glitches and implement a recovery plan to turn around the guest experience.
- PAY ATTENTION TO DETAIL WHEN FULFILLING GUEST REQUESTS, FROM ARRANGING TRANSPORTATION TO BOOKING RESERVATIONS, ENSURING THAT EACH ASPECT OF THE GUEST'S EXPERIENCE IS FLAWLESSLY EXECUTED.
- Grade 12 or equivalent.
- A Hospitality Management qualification is a strong recommendation.
- Experience in the Front of House department of the hospitality industry, specifically in Concierge or Guest Relations.
- Experienced in Property Management Systems, i.e., Opera Cloud, MS Word, Excel, Outlook, and PowerPoint.
- Developing and nurturing interpersonal relationships (with guests, suppliers, and colleagues).
- Demonstrates proficiency in English (Verbal, Written, Reading).
- Conversational proficiency in another language is an advantage.
- Excellent organizational and planning skills.
- Strong ability to work under pressure.
- Positive attitude and good sense of humour.
- Empathetic personality and good ability to read body language.
- Quality orientation; persuading and influencing.
- Relating and networking.
- Motivated to continuous learning.
- Entrepreneurial and commercial thinking.
- Creating and innovating.
- Contributing to team success.
- Good interpersonal and guest relations skills.
R1,200,000 - R1,500,000 per annum, depending on experience.
About UsAccor Hotel is a leading hospitality company that offers exceptional guest experiences. We are committed to delivering high-quality services and creating memorable moments for our guests.
